February 26, 2018

Losing touch – touch screen EFTPOS interfaces can be a problem

Australia has one of the highest uptake of EFTPOS devices in the world, and a reputation for innovation in payment technologies.  But not all the innovations are good for all people.

Among the new devices in the field, there are some EFTPOS devices which are touch screens, which can be a problem for blind people.  Even though there can be audio interactions, it is impossible to put in a PIN without assistance.  Given that revealing your bank account PIN to another person is very unwise anyway, it is worse having to do so in a public place, to a stranger, and of course humiliating.

This story from The Age today discusses the issue with the “Albert” touch screen EFTPOS pad.